Record keeping

In general, all documents relating to the work we do with you are stored digitally, through the secure Dropbox and Google networks. You will be given access to your dropbox folder and we can share information with you in any format that suits. We store some documents that are in process within the equally secure Google Drive. This allows us to share them with you for editing and update purposes. Documents relating to your own management needs may also be created and stored here. You can read more about the security features of these programs by clicking the links below.

From time to time we may obtain paper copies of documents related to your NDIS package. We will make a digital copy of these documents, store them in your dropbox then destroy the original. The exception to this is if you would prefer none of your information is stored digitally and you would prefer to communicate with us in another way.

We will communicate with you and store your information in a way that meets your needs. It’s one of the benefits of being a small organisation we are flexible enough to do things your way, not just how it is easiest for us and our systems. We have chosen to use common programs that you most likely have access to and are free, allowing us to work with participants from a distance as well as locally.

If at any point you would like to stop working with us, please let us know what you would like us to do with your records. While we need to store a minimum amount of information about the work we have done that is paid for via the NDIS, there is no need for us to store most of your personal information into the future.